Ordering goods from us

Individuals: These terms of sale apply to all goods and services supplied by Sparkle Through Chemo via sparklethroughchemo. The website is governed by the following terms and conditions; they do not affect your statutory rights.

Description and price of goods

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on sparklethroughchemo. If there is anything which you do not understand, or if you wish to obtain further information, please contact Sparkle Through Chemo by phone on +44 (0)78547 96928 or by email at [email protected].

Product images are for illustrative purposes only and may differ slightly in colour from the actual product.

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without prior notice.

All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

Placing an order

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

The contract is subject to your right of cancellation (see below).

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we dispatch the order or send you confirmation by email even if your payment has been processed immediately.

We may refuse in our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment
(b) if there has been a pricing or product description error
(c) if you do not meet any eligibility criteria set out in our terms and conditions
(d) where goods ordered by you are not available
(e) if we do not deliver to your area

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Refund Policy

We always want our customers to be delighted with their purchases. If you are unhappy with your product do contact us in the first instance and let us know why. All products purchased directly from our website are covered by our 14-day money-back guarantee. Note your eligibility for a refund depends on the type of product purchased:

• Custom products – we want our customers to be delighted with their unique products so do contact us telling us why you are not satisfied and we’ll see what we can do. 14-day money-back guarantee: If you wish to have a refund (within 14-days of placing your order) please let us know why using our contact us form, and return your product to us as described below. Please note as these products are made uniquely for you we are not legally obliged to issue refunds, however we are so confident you will love the quality of our natural products we offer a no-quibble 14-day money-back guarantee*.
• Off-the-Shelf products from our standard ranges – you have a right to cancel your order within seven days of receipt of the goods. You will have your payment returned if you notify us through our contact us form within 14 days of receipt, and return your products unopened and undamaged within 14 days of notifying us. 14-day money-back guarantee applies to products opened or partially used. If you wish to have a refund (within 14-days of placing your order) please let us know why using our contact us form, and return your product to us as described below.
• Consultations – we are unable to issue refunds. If you have problems making your appointment do contact us as soon as possible.

*We cannot accept returns or replacements on overly used products. Shipping and handling charges are not included in refunds.

You will be responsible for returning the goods to us at your own cost unless the goods are faulty or misdescribed. We recommend you use a registered or ‘signed-for’ postal service when returning items to us at our address, stated on our contact us page.

> If you are eligible for a refund, we will refund you using the payment method originally used when you paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.