Terms& Conditions

THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT (hereafter “Terms”) governs your use of our web site (hereafter “web site”). It is vitally important that you read the Terms carefully, as your use of the web site will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the web site (hereafter “services”). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the web site(s) or the services provided by Company through its web site(s).

This Website is owned by Sparkle Through Chemo (hereafter “Company”) , a company registered in London (company number +44 (0)78547 96928), whose registered office is at  17 Business Street, London E23 EX.

The following words used in these Terms shall have the following meanings:

Personal information

Shall mean all data and/or information provided by and about User, including e-mail address (es), name, address, credit card, or other payment information, etc.

Company web site

Shall mean all web sites on which Company provides products and/or services.

Company user

Shall mean all Users of the Company web site(s) and services.

Company products and services

Shall mean all products and/or services provided directly by Company.

3rd-parties

This include all advertisers, partners and affiliate vendors that are included on, or linked to, the Company web site(s).



Ordering goods from us

Individuals: These terms of sale apply to all goods and services supplied by Sparkle Through Chemo via sparklethroughchemo. The website is governed by the following terms and conditions; they do not affect your statutory rights.

Description and price of goods

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on sparklethroughchemo. If there is anything which you do not understand, or if you wish to obtain further information, please contact Sparkle Through Chemo by phone on +44 (0)78547 96928 or by email at fiona@sparklethroughchemo.co.uk.

Product images are for illustrative purposes only and may differ slightly in colour from the actual product.

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without prior notice.

All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

Placing an order

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

The contract is subject to your right of cancellation (see below).

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we dispatch the order or send you confirmation by email even if your payment has been processed immediately.

We may refuse in our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment
(b) if there has been a pricing or product description error
(c) if you do not meet any eligibility criteria set out in our terms and conditions
(d) where goods ordered by you are not available
(e) if we do not deliver to your area

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Payment

Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.

Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the Website.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks we may ask for additional information or documentation to help support the data you supplied.

Please be aware that if you are using PayPal as your payment method we reserve the right to not ship to unconfirmed addresses.


Refund Policy

We always want our customers to be delighted with their purchases. If you are unhappy with your product do contact us in the first instance and let us know why. All products purchased directly from our website are covered by our 14-day money-back guarantee. Note your eligibility for a refund depends on the type of product purchased:

  • Custom products – we want our customers to be delighted with their unique products so do contact us telling us why you are not satisfied and we’ll see what we can do. 14-day money-back guarantee: If you wish to have a refund (within 14-days of placing your order) please let us know why using our contact us form, and return your product to us as described below. Please note as these products are made uniquely for you we are not legally obliged to issue refunds, however we are so confident you will love the quality of our natural products we offer a no-quibble 14-day money-back guarantee*.
  • Off-the-Shelf products from our standard ranges – you have a right to cancel your order within seven days of receipt of the goods. You will have your payment returned if you notify us through our contact us form within 14 days of receipt, and return your products unopened and undamaged within 14 days of notifying us. 14-day money-back guarantee applies to products opened or partially used. If you wish to have a refund (within 14-days of placing your order) please let us know why using our contact us form, and return your product to us as described below.
  • Consultations – we are unable to issue refunds. If you have problems making your appointment do contact us as soon as possible.

 

*We cannot accept returns or replacements on overly used products. Shipping and handling charges are not included in refunds.

You will be responsible for returning the goods to us at your own cost unless the goods are faulty or misdescribed. We recommend you use a registered or ‘signed-for’ postal service when returning items to us at our address, stated on our contact us page.

> If you are eligible for a refund, we will refund you using the payment method originally used when you paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.

Faulty Product, Damaged, or Expired on Arrival

Please note that any Products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned Products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the Product until full payment has been received by us for the return transport costs.

If you notify a problem to us under this condition, our only obligation will be, at your option:
(a) to make good any shortage or non-delivery;
(b) to replace or repair any goods that are damaged or defective; or
(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.